Resources For Tenants

Are you looking for a new home to rent? Are you currently renting from us and looking for related resources? You can find it all here in our resources page. See below for important links regarding work orders, online applications or payments, community information, and handy FAQ for our renters. If anything is unclear or you can't find what you're looking for, please feel free to reach out to us immediately.

We are dedicated to making sure your needs are met promptly and professionally.

FAQs

What kind of properties do you manage?

We manage a wide variety of residential properties including single family homes, apartments, duplexes, condos, townhomes, multi-unit buildings, and associations.

How do I visit the property for a viewing?

When you decide you'd like to view a listing in person, please email us at info@matikmanagement.com or call us and we'll schedule an appointment to meet you at the property for a walk through.

How long are your leases? Do you offer short term leases?

Generally our leases are at least one year. However, depending on the season and particular property, we can offer some flexibility if you're in a situation that requires a shorter lease. Please discuss with our property managers to learn more.

What happens if I need to move out before the end of my lease?

Your lease with Matik is a legally binding contract, but contracts can be negotiated if both parties agree to the termination. We'll do our best to work with you in order to re-rent your home should you find yourself in this position, but ultimately you are responsible for the rent through the end of your lease until a qualified applicant is found.

Please reach out to our property management staff if you find yourself in the situation where you need to terminate your lease early.

When is my rent due and where can I pay it?

Rents are due on the 1st of every month, unless stated otherwise in your lease.

We provide several convenient options for you to pay your rent:

  • Mail your rent check to: 3249 19th Street NW, Suite 3, Rochester, MN 55901
  • Drop your rent check in a labeled and sealed envelope at the drop box located by the main door at the office location listed above.
  • Mail your rent check to: PO Box 7317, Rochester, MN 55903
  • Pay online via your tenant portal, Rent Café.

How do I make a request for a maintenance issue?

Maintenance requests can be submitted online via the "Submit a work order" link. Maintenance requests will be handled in a timely manner based on when they were received or priority of the issue. Standard requests will be managed during regular business hours during the week. Emergency requests will be handled immediately, 24/7. Emergency issues are considered the following:

  • Fire (Call 911 immediately)
  • Gas leaks (Call 911 immediately)
  • Burglary or breaking into the building (Call 911 immediately)
  • Severe water issues such as flooding or broken pipes
  • Severe damage to the building structure due to natural disaster (tornado, fallen tree, etc)
  • No heat
If you believe you have an emergency situation, please call our office for assistance.

What am I responsible for maintaining in the home or apartment?

Tenants are responsible for all minor maintenance items. Examples include changing your furnace filter, changing light bulbs, changing smoke detector batteries, unclogging toilets, etc.

Any damage caused outside of normal wear and tear, such as a broken window, flooring damage, or holes in walls are also the tenant's responsibility. Matik may require a professional to do the repairs depending on what is damaged or the extent of the damage. Such repairs will be paid by the tenant directly or charged back.

Do I need approval to paint or change something in the home I am renting?

Yes. In most of our homes, we do approve resident requests to paint rooms, however, the colors must be approved by the property manager. Any changes must be approved in writing prior to changing. The resident will be responsible for such painting to be completed in a professional, workman-like manner. Repairs due to paint on ceilings, trim, or flooring will be at the resident's expense.

Is insurance provided? Am I required to get renter's insurance?

The property owner's insurance will cover the building, it's structure, and common area items within the building. However, none of the tenant's personal belongings are covered under an owner's insurance policy. We strongly recommend that you obtain renter's insurance. In cases of natural disasters such as flood, fire, tornado, etc, a tenant's belongings are never covered under anything other than their own renter's insurance.

Does my application take the home off the market?

A listing will remain active until we receive both your application and any applicable application fees and deposits.

Can I obtain a copy of the credit report Matik acquires?

We cannot provide you with a copy of the reports that we run with your application. However, we do disclose the companies used for our background checks on the application, and you can contact those companies to acquire your own personal copy.

Do we need to submit separate applications if we are roommates?

No. The application includes a section where any roommates can be listed.

Do you accept co-signers?

In general, we would require a double deposit as opposed to having a co-signer, however, it is a possibility.

What if I can't come to your office to submit my application?

Applications can be dropped off at our office location, but we do provide the means to submit it electronically as well. The application can be downloaded from our website by clicking on 'Apply Now.' The electronic form can be filled out on your computer, then saved and emailed to us. You can also print it out and fax the completed application to us, or mail the application to the office or PO Box. Please note that regular mail will delay the time it takes for us to receive and process it.

How long does it take to get a response after I submit my application?

Typically, we receive the application back from screening within 1 to 3 business day. There are situations where that process can take longer, e.g., if the applicant has a common name or has lived in several states.

What if my credit is bad?

In most cases, there are only two situations that would cause the credit portion of the process to decline a file: if the applicant has a prior eviction or if they owe a previous landlord money. Credit blemishes such as bankruptcy, foreclosure, or past due accounts in excess of $2,000 will still likely allow for the application to be approved, but would likely require a double deposit.

Do you accept pets?

Many of our homes accept pets. Some have size or breed restrictions. Please contact our property managers for information regarding a specific property.

Do pets cost extra?

Costs are specific to each property and can include an upfront pet deposit and/or an additional pet rent of $25 per month, per pet.

What are my total move in costs?

The total move in cost will be the total amount of the security deposit, the application fee and the first month's rent due when you sign the lease.

When I move out, will I get my security deposit back?

Your security deposit will be refunded or a disposition statement will be sent, within 21 days of the move out/lease end date. A resident is responsible for returning the property in the same condition as when the resident took possession of the property, excluding normal wear and tear. The move in inspection will be compared to the move out inspection. Cleaning and repair costs will be assessed if present. The full amount will be reimbursed if your account is current and the move out inspection reveals no cleaning or maintenance.