As a client of Matik Management, we want to make your property investment experience as easy and stress free as possible. We have accumulated a host of FAQ's to help answer any of your questions about our company. In addition, we have added links for you to find important information regarding the property management industry, rules and regulations, testimonials and your login page.
If you have questions that are not answered on this page, please contact us directly; we are excited to help any way we can.
A property management firm can make owning rental property more enjoyable and can alleviate the stress and headaches that come with owning such an asset. We have over 40 years of combined experience in property management and have excelled at every position. We have an intimate knowledge of all the inner workings of property management and we apply this knowledge to your investment properties. Matik Management is a full service property management firm offering a multitude of in-house services, all for an unbeatable price. We can handle all the day to day operations, including rent collection, leasing, market analysis, tenant services, budget creation and accurate, detailed reporting to keep you up-to-date on all the income flow of your asset. In addition, we have built strong relationships with vendors that help keep your asset running. We also offer more customized options for those owners looking only for specific areas of management.
"...I have owned property for many years and have employed several property managers for greater than 12 years. Michelle and Tom took the time to understand my expectations for the property and of the tenants, making the transition from the previous property management company, to Matik, very smoothly. The financial statements and operating reports are accurate and very detailed, which allow me to follow the business very closely without being 'hands-on'. There are no 'surprises'. Costs were not only contained, but reduced almost immediately, resulting in a better bottom line. The Property is well maintained, clean, and in good working order. Increased communication and focus has resulted in happier, higher quality tenants..." - Jaime S.
Matik Management has ushered in a new standard of customer service. It starts with giving our clients incredible value and exceptional skill. Matik Management has no leasing fees, renewal fees and we do not confiscate your discretionary income like our competitors! Other management firms are charging you outrageous leasing and back-end fees to buy referrals and pay for their massive overhead! However, our compensation is just a small percentage of all income in and we only get paid when you do. We are growing at an incredible rate because owners just like you are finding out about the company that cares about you, your property, and your future, rather than how many hidden fees you can be charged. Matik Management is ready to serve you, too!
No one will work harder for you than Matik Management. With over 40 years of experience in property management, we possess the ability to quickly transition your portfolio, identify any current problems, make changes, and have the properties earning at their full potential. We have heard from many owners about the problems they have had in the past with other management companies. With Matik Management, you can be sure that:
As a full service property management company, we offer you the most comprehensive list of services tailored to your needs. From leasing services to providing a complete full service solution, we have what you need for your investment to succeed. The following are some of the services we offer: Professional leasing, tenant services, rent collection, market analysis, budget creation and management, detailed financial reports, accurate operating reports, expense management, CRP preparation, excellent customer service, and expert compliance services. In addition, we have built strong relationships with vendors, ensuring you access to the best quality and best pricing for services like general maintenance, common area cleaning, turn maintenance/cleaning, 24 hour on-call maintenance, lawn service, snow removal, and the best property inspections around. They're all a part of the package when you work with Matik Management.
Property owners are required to obtain a rental certificate from the city of Rochester. This cost can vary depending on the type of property you have: a single family home is $154 for the initial inspection. Multi-family properties and certificate renewals are $90 + $30 per unit. Properties are renewed every two years.
Once we begin our business relationship, we will setup two separate bank accounts: A deposit account and an operating account. The deposit account retains any tenant security deposits. The operating account maintains funds for daily operations, and requires a $200 minimum balance. This is the account that will be used to deposit rents, pay your mortgage, cut your distribution check, pay our management fee, cover your monthly recurring property bills, and escrow your annual expenses. The operating account also pays out all maintenance expenses such as routine repairs, unit turns, lawn care, and snow removal.
Initial contracts are set for one year, and are also set to auto renew unless we are provided with at least 60 days prior notice at the end of the contract of the desire to cancel. Because we refrain from charging any up front leasing fees, and the bulk of our work is essentially done up front, it is important for Matik to secure a one year contract.
Management fees are structured as a percentage of all income collected and are based on a sliding scale depending on the number of units we manage for you. It is important to point out that we do not charge up front leasing fees or renewal fees; and unlike our competitors, discretionary income such as late fees, application fees, etc., is not confiscated but rather is collected as income for the owner. For more specific numbers regarding your property, please contact us directly.
While our competitors charge fees on a monthly basis independent upon the performance of you property, at Matik Management we believe we should earn our management fee. Therefore, we do not collect a fee unless your property is earning income. We would enjoy the opportunity to discuss management fees with you further, and look forward to your call.
We pride ourselves on controlling the costs that are passed onto you. You'll find we are up front and open with what you're getting in choosing us as your property management firm. We only have one fee beyond your monthly management fee: a technology fee of $50 per year per unit. There are no other fees to expect from us.
At Matik Management we have found utilizing the latest technology enables us to provide the best service at a lower overall cost. For a minimal monthly fee you are receiving a host of benefits.
Absolutely. We will inform the current tenant of the change in management, have them sign our tenant agreement, and provide them with all information needed for paying rents, contacting us for maintenance issues/repairs, etc.
Yes. We will give you a comprehensive list of pros and cons so you can be confident when making your decision.
Inspections are completed roughly two months after a tenant moves in. At that time we assess how often the home should be re-inspected.
In addition, our team members are instructed to notify us if they see any issues or have any concerns about a property when they are completing work orders. This may also lead to unscheduled re-inspections.
Due to our large market share, we are able to stay current with today's values for all property types in and around Rochester and southeastern Minnesota. This gives us an edge on being able to list and advertise your property at a competitive, yet desirable rate.
We use many mediums to advertise available homes including the internet, yard signs and referrals. One of the largest generators of leads is from our website. Matik Management has a large market share and prospective tenants that come to our website to browse all of our availabilities.
Hiring a management firm can provide you with a buffer between yourself and the worry and hassle that comes with the investment owning experience. However, the property is still available for viewing and you can contact your tenant at any time. Prior to entering the home we must provide the tenant with a 24-hour confirmed notice.
We understand that owners are very concerned about housing the best tenants. Matik Management uses a thorough screening process that complies with all state and federal laws. Before leasing the home, a Matik Management leasing professional will work with you to create criterion for all prospective tenants. We will then use this criteria to search for the best tenant for your home.
Care of your property's exterior can be handled by our staff, the resident, or an outside vendor. Prior to Matik managing your property, these and other responsibilities that we may provide will be decided by you.
You, as the owner, can determine this. Depending on several factors about your property, there are various pros and cons to letting the renters pay the utilities. To make sure essential utilities such as heat remain on despite the tenant's ability to pay, you may wish to have Matik pay for these bills.
Should you decide to have the tenant be responsible for any utilities, they will change the billing to be under their name and are required to pay the bill when due.
Matik Management can make any or all recurring payments for you including but not limited to: utilities, vendors, mortgage, escrows, etc.
Tenants can mail a check to our office, hand deliver a check to our office drop box, or pay their rent online via our website. We offer a secure payment portal where tenants can choose a one-time withdrawal from their bank account, setup recurring withdrawals from their checking or savings account, or credit card information for payment.
Rents are due on the 1st of each month (unless otherwise stated in their lease). By the 3rd of the month, they are considered to be late and a late fee is assessed. Our standard late collection procedure includes written notice, phone calls, and personal visits. We try to avoid legal intervention if possible, but if it becomes clear that the tenant is unable or unwilling to pay their rent, you will be contacted to discuss options for removing them from your property.
If necessary, we will (with your approval) proceed with an eviction process. There is a $300 filing fee, a $60 service fee, and an attorney fee. This process is considered a management duty, so you will not be charged for Matik Management time.
No. Tenants are not given access to owner personal contact information.
Rents are due on the first of each month. Owner disbursement checks are mailed or directly deposited between the 6th and the 10th, unless that rent payment has been delayed. The direct deposit option is provided at no extra cost to you.
You will also receive a detailed monthly statement that shows all income and expenses for your property for the month that you are receiving the distribution.
Our standard management agreement allows for us to make repair decisions for small, inconsequential, or emergency repairs. For larger cost repairs (those that would exceed $500), you have the option of choosing from three bids which we will provide, or simply giving us your expressed approval to our recommendation. Either way, you will be notified of repairs that may cost $500 or more. All maintenance items completed on the property will be listed on your monthly financial report.
We have a 24 hour emergency line for tenants to call in cases of emergency. At that time we will determine the severity of the issue and handle it with the utmost concern for the tenant and the property.
We provide monthly reports containing all your financial information. You can access your property information online, giving you the opportunity to follow the progress of each property/unit. Through an owner portal on our website, you can sign in with a unique username to view your properties managed by Matik Management, any units currently listed as available, current rent amounts being collected for each, and download your monthly statements.
Not only are we a property management company, but we are also licensed Real Estate agents. We are constantly in contact with other investors, making us the best choice when you are looking to sell your investment property. Contact us when you're ready to sell and we'll discuss the selling process.
The agents at Matik Management are versed in the rental industry making us the best choice when considering purchasing an investment property. We can identify income producing potential and assist you in ways no other agents can. As investors ourselves, we will give you the advice that we use in our purchases.
We believe investing in necessities is a great way to profit in the future. Housing is something that people will always need and real estate is a diminishing commodity. When you purchase an investment property, you are attempting to gain an asset that is essentially paid by another person (your tenant). After an established period of time, that asset is fully paid for and the property can either continue to earn income on a monthly basis or can be sold.